FAQ

How to unpack files?

When you purchased files from us, you will see on download page something like that:

PRODUCT NAME – 001
PRODUCT NAME – 002

That mean, the main archive has been spited in many smaller files. You need to download all those files in one place on your computer. 

to unpack we recommend 7zip (click) for Windows or The Unarchiver (click) for macOS.

When you have multiple archive, unpack only file with ending .001!! you will not be able to unpack other 002,003,004 etc..

But.. becaureful! 
If you planning to prepare SDCARDs for firmware or maps update, please use Windows based computer! Do not do it on macOS as in 99% it will proceed with error displayed on MMI screen or not even recognised!

Is it safe?

Every update might give you a risk, however we have prepared our tutorials to avoid any user faults.. that mean YOU HAVE TO READ INSTRUCTIONS FROM START TO THE END and follow them exactly how they looks!

What SDCARD size should I use?

Maps updates require 32GB sdcard formatted in FAT32, can’t be lower or bigger.

For firmware and other scripts 4GB should be more than enough.

Are you taking full responsibility of fault cause by updates?

No. We don’t taking any kind of responsibility when you doing firmware / maps updates on your own. Why?We don’t know what exactly you have done, how did you prepare SD CARDs, how did you perform update or what changes have you applied in hidden green menu. 

Some people has blaming us that after maps updates, their car engine doesn’t work like before 🤦‍♂️
(doesn’t matter that’s completely two different control units..)
ECU & MMI module (5F) are not the same!

So if you are looking for free car service from us, just try somewhere else.. 😉

We only taking responsibility when we are installing those updates in your MMI.

Where from you got updates?

We are buying them straight from Audi.

Any updates for my MMI?

You can check if we got anything by using our tool (click here).

However, this is only computer script and sometimes might not show you everything what we have, if it show nothing for you, to make sure and double check please contact us

3GP:0 error code 160, GEMMI_nav:0 error code 141

You may see those errors during firmware or maps update, why they are? If you see them you probably do not read properly our tutorials

in 99% you have copied files on to SDCARD by using MacOS system, this can brick your MMI unit, we have clearly mention to use Windows based computer to download and copy the files on to SDCARD. MacOS is creating lots of hidden files which are not visible to you, but MMI can see them and they are making it confused which files to use. 

Google earth is greyed out after firmware update.

It’s an common issue, please reinstall firmware and select in DEVICE LIST only GEMMI, it will fix this issue.

Make sure you have enabled User Defined mode in Hidden Green Menu, if not:

  • Go to Hidden Green Menu,
  • Go to SWDL tab
  • and tick User Defined

 

then exit green menu by pressing Media or other button on MMI console.

Go to Engineering Menu and perform update, then select User Defined Mode, and try to find on the list GEMMI, go inside and tick every option in the submenus – Please select just APPLICATION, do not select BOOTLOADER 

and then perform update. After that your Google Earth / Audi connect will start working again.

MMI can't find update / How to copy files on to SDCARD

That’s another common error, when you are moving the files from computer on to SDCARD, make sure that they do not goes in parent folder
For example, if you have downloaded file called: HN+R_EU_AU_P1001.rar  when you unpack this file you will get another folder 

HN+R_EU_AU_P1001 and inside this folder you can see:

Firmware file list

and copy those files on to SDCARD, not with parent folder. This is just an example but related to every firmware/maps update from us.

 

OR

You have not get to the RED engineering menu (two buttons method)

Red engineering menu access buttons

Please check this video as well

No update device found

No update device found.jpeg

If you see this screen screen please back to installation instructions (maps / firmware). Every firmware / maps update must be done via ENGINEERING MENU. How to get there + video you can find on instructions pages. If MMI still can’t find update, please check tab above.

Navigation data is blocked

If you see this screen:

navigation - blocked.jpeg
it mean you haven’t read tutorial properly! You have to activate maps. Click here to read how to do it

The medium is currently unavailable

If you see this error in your MMI screen:

The medium is currently unavailable

you have probably used SDCARD bigger than 32GB. MMI for updates can’t read sd cards bigger than 32GB – it has to be also formatted in FAT32!.

It might also show you when you trying to make update from wrong MMI menu.. Every update has to be performed from Engineering Menu, how to get there you got in our tutorials here

Bose has stop working, or working incorrectly

If you do not read our tutorials you might make a really big fault.. every car with Bose audio system has to disable Bose update, otherwise it might stop working..

Hopefully we got a solution how to recover it here (click).

If you can’t find answer for your question, before contacting us please take a look again on tutorials, as in 99% your answer is in there! Might be small detail which you just skipped. 

But if there’s really no answer you can contact us by using contact page, or ask on forum – we will add this question on to our FAQ.