Helpie FAQ

Frequently asked questions

  • I don't know how to install updates

    Full manual you can find here (click)

  • How to unpack files?

    Instructions you can find here (click)

  • How to enable hidden green menu on Mib units?

    Read more here (click)

  • What payment methods are you accepting? / Payments with SOFORT.

    Read more here (click)

  • Is the update safe?

    Every update might give you a risk, however we have prepared our tutorials to avoid any user faults.. that mean YOU HAVE TO READ INSTRUCTIONS FROM START TO THE END and follow them exactly how they looks!

  • What SDCARD size should I use?

    Read more here (click)

  • Are you taking full responsibility of fault cause by updates?

    No. We don’t taking any kind of responsibility when you doing firmware / maps updates on your own. Why?We don’t know what exactly you have done, how did you prepare SD CARDs, how did you perform update or what changes have you applied in hidden green menu. 

    Some people has blaming us that after maps updates, their car engine doesn’t work like before 🤦‍♂️
    (doesn’t matter that’s completely two different control units..)
    ECU & MMI module (5F) are not the same!

    So if you are looking for free car service from us, just try somewhere else.. 😉

    We only taking responsibility when we are installing those updates in your MMI.

     
  • Where from you got updates?

    We are buying them straight from Audi.

  • How to recognise what MMI do I have?

    Read more here (click)

  • Any updates for my MMI?

    You can check it here (click)

  • I've got one of these errors 3GP:0 error code 160, GEMMI_nav:0 error code 141

    Read more here (click)

  • Google earth is greyed out after firmware update.

    Read more here (click)

  • My MMI can't find update

    Read more here (click)

  • MMI displays "No update device found"

    Read more here (click)

  • VCDS shows error "03276 – Please Check Software Version Management"

    Read more here (click)

  • VCDS shows error "03623 – Invalid Security"

    Read more here (click)

  • Navigation data is blocked / Navigation data not enabled

    Read more here (click)

  • The medium is currently unavailable

    Read more here (click)

  • Bose has stop working, or working incorrectly

    Read more here (click)

  • What are the shipping prices?

    Read more here (click)

  • My Etka doesn't work / or stoped working

    Read more here (click)

  • How to install Apple CarPlay / Android Auto module

    Read more here (click)

  • Cannot open green menu after firmware update

    Read more here (click)

  • How to enable hidden green menu? (MMI 2G & 3G)

    Read more here (click)

  • Can't pay in checkout!

    Read more here (click)

  • My car after map update it’s in different location?!

    This might sometimes happen, but don’t worry – take the car for little ride and it will fix the GPS.