First of all you need to determine what type of system you have.
If you have already purchased updates i guess you know what you have.. if not – please read this manual.
UPDATE PROCESS MIGHT LOOK DIFFICULT but it’s not that bad! We have prepared all our manuals with all important informations (and there’s quite a lot!), so if you will follow this guide, nothing wrong should happen. BUT YOU NEED READ & WATCH ALL MOVIES with understanding, focus on it..
99% of customers troubles comes from not reading all guides.
After purchasing you will receive email with download links, if for some reason you have not received email from us (it could be on spam/junk folder) you can also login to your account and go to the Downloads tab or Orders tab where you’ll find download links.
Download all files (do not skip any, as while unpacking you might get an error), after that you’ll need to unpack files, to do that you need to download & install 7zip.org application.`
More informations about unpacking you can find here:
THE MOST IMPORTANT THING AS MANY OF YOU TRYING TO DO THAT… DO NOT PUT ALL FILES / ARCHIVES OR AFTER UNPACKING TOGETHER!
I MEAN DO NOT PUT FIRMWARE FILES / MAPS FILES / ACTIVATION ETC ON THE SAME SD CARD AS YOU’LL OVERWRITE UPDATES AND MMI WILL NOT READ IT.
ALL UPDATES MUST BE DONE SEPARATELY IN ORDER:
- GREEN MENU
- GREEN MENU
Also diagrams on manuals pages are related to the MMI systems, if you have MMI 3G Plus look on MI 3G Plus key combinations, 3G Basic for 3G Basic combinations – as all of them got different access keys for green menu, engineering menu etc.
How to recognise which files are for what?
When you get a bundle pack, you’ll receive quite a lot of download links, so you might be confused what is what.
The firmware it’s always something like: HN+ / HN+R / HNav / MHI2 / MHIG.
Maps files are always with numbers: 6.22.1 / 6.32.1 / 5.31.2 (those numbers can be different for different year of maps update and system).
But you’ll recognise it in your download list, as maps updates usually got quite a lot of size so we had to split them into many smaller parts (that’s why you’ll see endings .002 / .003 etc) and always needs to unpack just .001 file (do not touch other numbers! 002-003-004-etc) all other numbers will join automatically when unpacking just .001
Now depends if your car it’s equipped with bose you need to have access to the hidden green menu – this method works only for MMI 3G units!!! how to do that:
for MMI 2G High, you will need to have VCDS:
please remember after firmware installation you’ll need to re-enable access to the hidden green menu, as new firmware will wipe it off. You’ll also need hidden green menu to install maps update.
After that you can proceed with firmware update in MMI 3G / Mib / RMC :
For MMI 2G High:
After firmware installation you need to enable hidden green menu by using one of above methods, after that you can install maps update
for MMI 3G High & Plus
For MMI 3G Basic
For MMI 2G High:
After all installation when you check error logs via VCDS you might see two: 03276 and 03623 – but you don”t have to worry about it, they are not major and will not display any errors on dash, if you have VCDS you can remove them:
All updates must be installed separately, you can’t put firmware / maps / activation on just one SDCARD – it will not work like that!
If you are making full MMI update (firmware + maps) you should first update firmware then maps.
Typical problems & solutions you can find here (click)
If you have Bose audio system it’s strongly recommended to enable first Hidden Green Menu (script it’s attached on to bundle pack) and enable user defined mode. More about how to disable update for Bose / Bang Olufsen you’ll find in above tutorials.
Those links you also received with order confirmation mail.. please read it and follow properly, step by step in correct menus.. and if you get any trouble visit this page first, take a closer look on manuals above.. as 99% your problems and email requests are about things which are already described in our tutorials / FAQ page, to save your & our time be more patient and read everything before you ask any question.