How to install updates?

How to Successfully Update Your Audi MMI System: A Step-by-Step Guide

Updating your Audi MMI (Multi Media Interface) system can improve your vehicle’s navigation, audio quality, and overall functionality. While this process may seem complex, following each step carefully will ensure a smooth and error-free update. Below is a detailed guide on how to prepare and install updates, troubleshoot common issues, and make the most of your Audi MMI system’s potential.

1. Identifying Your Audi MMI System Model

Before beginning the update, it’s crucial to know the exact MMI version installed in your Audi. If you’ve purchased updates, you likely already know which model you have. If you’re unsure, review your vehicle’s manual or the specifications of your infotainment system to identify the version accurately. This information is essential because each MMI model (e.g., MMI 2G, 3G, 3G Plus, Mib2, or RMC) has different update requirements.

Here you can find nice article on how to get your current firmware version – click here.

2. Initial Setup: Downloading and Preparing the Files

After purchasing the update, you will receive a confirmation email containing download links. Be sure to check your spam or junk folder if you don’t see it in your inbox. You can also access the downloads by logging into your account and navigating to the “Downloads” or “Orders” tab. Download all necessary files in the order listed, as skipping any may lead to errors during the installation process.

File Extraction and Preparation

To prepare for installation:

1. Download all files using the provided links.
2. Use a program like 7-Zip (available at 7zip.org) to unpack the files. Note that these files may be segmented, labeled as .001, .002, etc. Start the extraction by selecting only the .001 file, as the program will automatically combine the parts.

More about unpacking can be found here (click here)

3. Essential Installation Order: Separate Files for Each Update Step

For successful installation, it’s critical to keep each update file separate. Do not place all firmware, map, and activation files on the same SD card, as doing so will cause overwrite issues, rendering the update ineffective. Below is the correct update order:

1. Access the Green Menu – Essential for accessing advanced options in the MMI.
2. Firmware Update – Apply the firmware update based on your MMI version.
3. Access Green Menu Again – Re-enable access to ensure seamless installation of further updates.
4. Map Update – Install the new maps for the latest navigation data.
5. Activation – Complete the process with the activation step to finalize the update.

4. Recognizing and Organizing Update Files

When you download your update package, you will receive a list of files. Each file type is associated with a specific part of the update. Here’s how to identify each:

• Firmware Files: Typically labeled as HN+, HN+R, HNav, MHI2, or MHIG, depending on your MMI version.
• Map Files: Labeled with numbers, such as 6.22.1, 6.32.1, or 5.31.2, indicating different map versions. Larger map files are often split into parts, with extensions like .001, .002, etc. Extract only the .001 file to initiate the unzipping, as this will combine all parts automatically.

5. Accessing the Hidden Green Menu

Depending on your MMI version, you may need to enable the hidden Green Menu, which allows you to adjust advanced settings:

• For MMI 3G Units: Use a script or a VCDS (diagnostic tool) to enable this menu. Link howto
• For MMI 2G High: VCDS is required to unlock the Green Menu. After installing firmware, this menu might reset, so re-enable it to proceed with the map updates. Link howto.

6. Updating the Firmware

Now that you have the files organized, start the firmware update:

• MMI 2G High: Refer to the provided guide to install the firmware for MMI 2G High models (click).
• MMI 3G: Follow the specific steps for MMI 3G models, as outlined in THIS (click) manual.
• MMI Mib2: Here is installation manual (click).
• MMI MH2p: Installation manual (link)

After each firmware update, remember to re-enable the Green Menu before proceeding with map updates.

7. Installing Map Updates

The map update process varies slightly by MMI version:

• For Audi MMI Mib2: Follow the detailed manual provided to install the latest map updates (click here).
• MMI 3G High & Plus: Refer to the specific instructions for 3G High and Plus versions (click here).
• MMI 3G Basic: Use the designated guide for the 3G Basic model (click here).
• MMI 2G High: For older models, prepare and install maps using the manual designed for MMI 2G High (click here).

8. Post-Update Steps: Error Log Codes and Troubleshooting

After completing all updates, you may encounter two common error codes:

• 03276 – Please Check Software Version Management: This is a minor code and will not display any error on the dashboard (Click here).
• 03623 – Invalid Security: Similarly, this does not affect MMI performance but can be cleared using a VCDS tool if desired (click here).

9. Common Issues and Solutions

Here are some common issues and solutions:

• Error during unpacking: Ensure you have downloaded all parts of a multi-segment file. Extract only the .001 file to combine all segments automatically.
• Green Menu Access Lost After Firmware Update: Re-enable the Green Menu after every firmware update.
• Bose Audio System: For vehicles with a Bose system, enable the Green Menu first to avoid audio conflicts. Refer to your specific guide for additional instructions on Bose and Bang & Olufsen systems.

10. Final Tips: Avoiding Common Mistakes

For a successful update, follow these tips:

• Do not skip steps: Each part of the process is crucial.
• Follow guides closely: Refer to any diagrams or video guides provided, especially if your MMI model has unique requirements.
• Review All Available Resources: Many customer issues stem from skipping instructions. Reading through each manual section carefully will save you time and ensure proper functionality.

By following this guide and the specific instructions included at our website, you’ll complete the Audi MMI update successfully. Remember, taking a methodical approach is key to updating your system without complications. If any issues arise, refer to your manuals or FAQs for detailed troubleshooting steps.